Refund policy

Returns & Refunds

30-day returns

You have 30 days after receiving your order to request a return of an unused, non-custom retail item.

Items must be in their original condition, with tags where applicable, and in their original packaging. A receipt or proof of purchase is required. Gift sets must be returned complete.

How to request a return

Email meghan@saltybisontradingcompany.com with your order number and the item you would like to return.

Please contact us before sending anything back. If your return is approved, we will provide the correct return address and instructions. Items returned without prior approval will not be accepted.

For change-of-mind returns, you are responsible for return postage. We do not charge a restocking fee.

Custom orders and exclusions

Custom, personalized and name-drop orders are not eligible for change-of-mind returns. Sale items and gift cards cannot be returned.

If an excluded item arrives damaged, defective or incorrect, please contact us so we can help.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email us promptly with your order number and photos of the item and packaging.

We will review the issue and arrange an appropriate replacement or refund. You will not be responsible for return postage for a confirmed defective or incorrect item.

Exchanges

For eligible non-custom items, request a return first, then place a separate order for the item you would like instead.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to post the credit.

If more than 15 business days have passed since your refund was approved, contact meghan@saltybisontradingcompany.com.

Questions

Contact meghan@saltybisontradingcompany.com with your order number, and we will be happy to help.